"Once we went to more of a digital lending platform, we realized that it's more about the customer interface and the customer experience, if you make it easier for businesses, they're going to want to do more applications."
Tips for Building an Automated Decisioning Strategy
Small business customers are now expecting a more digitally mature borrowing experience. They no longer need to wait weeks to receive an answer from their bank on whether or not they were approved for a loan.
Implementing an automated decisioning strategy allows lenders to increase efficiency and profitability by limiting the amount of employee engagements needed per loan and allows small businesses fast access to capital when they need it.
In this recording, Numerated's Michael Desimone and Dime Community Bank's Matt Crennan share their advice in building an automated decisioning strategy.
*Note: This video was originally recorded in June 2022