At this point in 2020, it’s hard to find an American industry that hasn’t been disrupted by COVID-19.
For banks and credit unions, the combination of the pandemic and the role they needed to play in the Paycheck Protection Program forced an industry-wide digital transformation that will likely only accelerate moving forward.
To get a better understanding of just how much technology is driving bank strategies today--and how much COVID-19 has affected those strategies--Bank Director surveyed 157 independent directors, chief executive officers, chief operating officers, and senior technology executives of U.S. banks on the issue.
Among their findings: Nearly 97 percent of respondents say their institution has seen increased adoption and use of digital channels due to the pandemic, with a full 50 percent saying digital is their most critical channel for growth moving forward.
Our conversation with Emily will cover a number of topics, including:
- What channels bank leaders see as most important to growth
- How technology roadmaps have changed in 2020
- How customer behavior and experience is driving decision making
- The industry’s response to COVID-19
- How bank leaders are accelerating tech adoption
Join us for this 30-min webinar on 9/29/20 at 3pm EST by registering today to save your seat.
About Bank Director
Since its inception in 1991, Bank Director has been a leading information resource for senior officers and directors of financial institutions. Chairmen, CEOs, CFOs, presidents and directors of banks and financial institutions turn to Bank Director to keep pace with the ever-changing landscape of the financial services industry. For more information about Bank Director, visit www.bankdirector.com.